And it prompted calls from legislators like Rep. While the outage was frustrating for daily users of Instagram and Facebook, it was far more problematic for the millions of people who use WhatsApp as a primary communication tool. Four hours later, Schroepfer tweeted, “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.” Meanwhile, the company offered no explanations. Shortly after the outage occurred, Facebook spokesperson Andy Stone tweeted that the company was working to restore access to its apps. Even Adam Mosseri, the head of Instagram, nodded to the broad extent of the outage, tweeting that it "does feel like a snow day." Others reported that the badges they use to enter Facebook buildings had stopped working. A number of employees told BuzzFeed News that they could not receive emails from outside addresses. "If your game isn't running as usual please note that there's been an issue with Facebook login servers and the moment this gets fixed all will be back to normal," puzzle game app Match Masters said on its Twitter account.Inside Facebook, the outage wreaked havoc across several crucial internal systems. Plenty of users are still reporting various issues when. Several users using their Facebook credentials to log in to third-party apps such as Pokemon Go and Match Masters were also facing issues. Facebook services started coming back for some people at around 5:40 PM Eastern, meaning that the outage lasted a grand total of 6 hours. Meanwhile, the social-media giant's instant messaging platform WhatsApp was also down for over 35,000 users, while Messenger was down for nearly 9,800 users.įacebook has experienced similar widespread outages with its suite of apps this year in March and July. The outage might be affecting a larger number of users. #FACEBOOK WHATSAPP DOWN TODAY SERIES#"We're working to get things back to normal as quickly as possible, and we apologize for any inconvenience," Facebook tweeted about 30 minutes after the first reports of the outage.įacebook's response was made much more difficult because employees lost access to some of their own tools in the shutdown, people tracking the matter said.ĭowndetector - which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform - showed there were more than 50,000 incidents of people reporting issues with Facebook and Instagram. A massive denial-of-service attack that could overwhelm one of the world's most popular sites, on the other hand, would require either coordination among powerful criminal groups or a very innovative technique.įacebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or how many were affected by the outage. That could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.Īn outside hack was viewed as less likely. Security experts tracking the situation said the outage likely was triggered by a configuration error that left directions to Facebook servers unavailable. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. Facebook itself controls the relevant settings.ĭNS allows web addresses to take users to their destinations. They were on track for their worst day in nearly a year, amid a broader selloff in technology stocks on Monday.įacebook was inaccessible because users were not being directed to the correct place by the Domain Name System. Shares of Facebook, which has nearly 2 billion daily active users, opened lower after the weekend's whistleblower report and slipped further to trade down 5.3% in afternoon trading on Monday. The disruption, which hit Facebook's platforms minutes before noon, comes a day after a whistleblower accused the firm of repeatedly prioritizing profit over clamping down on hate speech and misinformation. #FACEBOOK WHATSAPP DOWN TODAY OFFLINE#Facebook, Instagram and WhatsApp went offline for users across the globe, the social media giant said on Monday, as it worked on restoring the services after being hit by one of its longest outages.
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